1. Introduction

Vindhya Natural Fresh Pvt. Limited (VNF Products/we/us/our) acknowledge your faith in us and we endeavor to maintain and secure your privacy at highest standards. VNF Products recognizes that your privacy is important to you and that you have certain rights in relation to your personal information (“information”). VNF Products appreciates your trust and uses your information carefully and sensibly. The aim of this privacy policy is to ensure that you understand what information we collect about you, the reasons for collection and use, and entities we share it with. By providing your consent to this privacy policy, you agree to the collection, use and transfer of your information as set out in this privacy policy. VNF Products may change its privacy policy from time to time and may display the same on its website/mobile application. In case you disapprove any of the terms and conditions of this privacy policy, then you should immediately cease to use the website/mobile application. Our objective is to provide a better shopping experience to our customers and customers of our affiliates.

This privacy policy read along with Terms and Conditions of Use manifest VNF Products policy on the collection, use and disclosure of information shared by the visitors on its website/mobile application. VNF Products will use the information only as set out in the privacy policy. This privacy policy is published as per the Information Technology Act 2000.

Please note that this privacy policy is subject to change from time to time and hence you are requested to visit the site at regular intervals.

2. What information we collect and how we use it

VNF Products receives and stores the information you enter on its website/mobile application. Your personal details like email address, name, phone number, delivery/home address are generally collected. You will have the sole right to provide the information and you are not under an obligation to provide any other information, except the details required for delivery of services to you.

VNF Products may use the information for the following purposes:

(i) to address any issues relating to service and sale and also to increase your shopping experience;

(ii) handling orders and deliver products and to provide promotional offers and share details about products and services;

(iii) communicating with you through phone, mobile application or email;

(iv) providing an enhanced and delightful customer experience;

(v) dealing with enquiries and complaints, customer services and related activities and fixing errors and providing recommendations based on your past purchases;

(vi) responding to your queries and fulfilling your requests for information regarding our products and services;

(vii) for marketing and for market research/industry/sector analytics purposes, including internal demographic studies, by third parties, to provide, optimize and personalize their products and services to you and to send you newsletters and information about their products and services; and

(ix) responding to judicial process and provide information to law enforcement agencies or as permitted by law.

When you register to receive an order, vnfproducts.com collects information from you. As a general policy, this personal information never leaves the hands of vnfproducts.com. We will only disclose information with your personal permission or under special circumstances, such as the law requires it. vnfproducts.com may access non-personal information (user demographics etc.) that we deem are necessary to maintain, service and improve our service. Any user statistics that we may access does not include any personally identifiable information. iShopIndian.com does not sell, rent or trade personally identifiable user information to any third parties.

Please note that you can choose not to divulge any information. However, in such case, you will not be able to use the features or services of our website/mobile application. If you post any message, complaint, feedback then we retain the information to redress the disputes and to provide a resolution.

3. Third Party Services

Please note that your mobile service provider, mobile operating system provider, third party applications (including the applications pre-loaded on your smart phones powered by Android/iOS platform or customized Android ROM (“Device”), social media platforms and websites that you access may also collect, use and share information about you and your usage. We do not control how these third parties collect, use, share or secure this information. For information about third-party privacy practices, please refer or read their respective privacy policies or take appropriate consultation.